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Support from the people who built your system.

When you contact us, you reach real engineers - not a call center. From unboxing to production, we help you get accurate measurements and keep your system in the best shape.

Up and running in under 20 minutes

Every system ships with a test report and detailed step-by-step instructions for assembly and the first measurement. It typically takes less than 20 minutes from unboxing to your first measurement. An MProbe® measurement itself takes less than a second, performed by operators who can be trained in minutes.

Warranty, support & updates included

Every MProbe system includes a one-year warranty with technical support and TFCompanion™ software updates. You can extend coverage at a small cost to keep the system always at its best. Recommended software updates install directly from within TFCompanion (Help → Check update); if the computer isn't connected to the internet, the update can be downloaded manually and installed.

How we help

Support at every step.

Application support before you buy

Send us your samples and requirements - we'll verify the measurement and recommend the right configuration for your film and substrate.

Remote online support

With internet access, we can connect to your system directly and help you resolve issues in real time.

Global local support

A worldwide network of representatives means you can count on local help wherever you operate.

Reliable by design

Firmware watchdog and automatic driver reconnection restore lost connections without a restart, so systems run continuously - important for inline use.

Customization welcome

Special requirements, process integration, or custom software and hardware - we love the challenge and build to your needs.

One-year warranty & updates

Technical support and software updates are included, and coverage is extendable at a small cost.

Need help with your system?

Reach out and we'll get you measuring again - remotely if that's fastest.

Contact support

Technical resources